Customer identity was built to answer one question: is this the right person? Agentic AI has made that question obsolete. Autonomous agents are now acting for human users, alongside them, and even instead of them: searching, researching, and transacting on their behalf. Existing solutions were not built for this problem and simply cannot tell them apart.
Mickey explains why the core assumptions behind authentication, trust, and access break down when the user may be an agent and why the answer is not to block, or allow all agents but to understand where they’re coming from and what they want. From this session you’ll discover where the exposures in your customer facing applications and security stack exist and the critical next steps for staying ahead.
