IGA Solutions for ServiceNow Infrastructures

The KuppingerCole Market Compass evaluates Identity Governance & Administration (IGA) solutions specifically on their out-of-the-box integration with ServiceNow, rather than on core IGA depth (covered elsewhere). The analysis prioritizes breadth of supported integration use cases and the quality of the integration approach, favoring seamless API-based integrations and native apps available in the ServiceNow store over deep links or custom project work. Solutions that merely expose APIs without delivering pre-configured integration are excluded.

The market driver is the growing number of organizations standardizing on ServiceNow not only for ITSM, but as a central portal for requesting IT services. Because IGA involves specialized capabilities—such as efficient access reviews and Segregation of Duties (SoD) enforcement—it typically cannot be replicated as ServiceNow customization, although a small number of vendors are now building IGA capabilities directly on the ServiceNow NOW platform. Customers are urged to choose an integration approach based on connected-system complexity (especially legacy and regulated-industry applications), whether an IGA tool is already deployed, and the strategic role of ServiceNow; custom coding should be minimized.

The report outlines expected market direction: broader availability of standard ServiceNow integrations across IGA vendors, expansion to other ITSM platforms, and increasing support for advanced use cases such as CMDB-driven onboarding, bots, workflow integration, and GRC/Risk integration—an area still rarely implemented. Eleven vendors are rated, with featured strengths highlighted: Saviynt for the broadest integration coverage (including CMDB onboarding and eGRC/Risk integration), EmpowerID for innovation (chatbot and deep workflow integration), SailPoint for mature app-led integration of common use cases, and Clear Skye for the strongest ServiceNow-native approach as a “Built on NOW” certified solution.

• The Market Compass rates IGA solutions primarily on out-of-the-box integration with ServiceNow.
• Seamless API-based integration is favored over deep-link integration.
• Apps available in the ServiceNow store are favored over solutions without such apps.
• Solutions that only provide APIs without out-of-the-box integration are not considered.
• Demand for IGA-to-ServiceNow integration is growing significantly.
• Only very few solutions are certified and actually run on the ServiceNow NOW platform.
• Supported integration use cases are expanding beyond ticketing and access requests to include advanced options such as bots.
• Integration with ServiceNow GRC and Risk Management is still rarely available.
• Eleven vendors are included in the ratings, each providing some out-of-the-box ServiceNow integration.
• Clear Skye has a “Built on NOW” certification and delivers an IGA solution built on the ServiceNow platform.

• “Seamless API-based integration is favored over deep links.”
• “Apps available in the ServiceNow store are favored over solutions that don’t provide such pre-configured integrations.”
• “We recommend customers thoroughly analyzing which integration approach fits best for them.”
• “Most importantly, custom coding should be avoided or at least be limited as much as can.”
• “Supported use cases go beyond ticketing and access request integration, with an increase in more advanced integrations such as bots for access request.”
• “Integration with ServiceNow GRC and Risk Management capabilities is still rarely found.”
• “Saviynt excels with the broadest list of out-of-the-box integration use cases amongst all vendors.”
• “Other innovative features include their chatbot in ServiceNow for supporting users in access requests, and the support for delegated administration within ServiceNow.”
• “SailPoint provides a well-thought-out and mature integration to ServiceNow.”
• “Clear Skye is the vendor delivering the most advanced level of integration by the fact that their IGA solution is built on top of the ServiceNow platform.”